Privacy Policy

Account Administration

If you register with us to become a member of the community or join our Slack channel (a “Member”), we may collect personal data in connection with the application and administration of your account, such as: Name, Email address, Phone number, Physical address, Employment background, Username/display name, Profile and other pictures, Photos of your home, Your home’s availability, and other information about you or your home that you choose to provide.

Purchases or Transactions

We may collect personal data and details about your purchases or transactions, including payment-related information. Payments made via the Services are processed by third-party payment processors. We do not directly collect or store full payment card information entered through our Services, but we may receive limited information associated with your payment (e.g., billing details, payment confirmation, and transaction identifiers).

Your Communications with Us

We may collect personal data, such as email address, phone number, or mailing address when you request information about our Services, register for newsletters, request concierge or technical support, use our Slack channel, apply for a job, or otherwise communicate with us.

Surveys

We may contact you to participate in surveys. If you decide to participate, we may collect personal data from you in connection with the survey.

Interactive Features

We and others who use our Services may collect personal data that you submit or make available through interactive features (e.g., messaging and chat features, commenting functionality, forums, blogs, Slack, and social media pages). Any information you provide using public sharing features of the Services will be considered “public” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein.

Sweepstakes or Contests

We may collect personal data you provide for sweepstakes or contests that we offer. In some jurisdictions, we may be required to publicly share information about sweepstakes and contest winners.

Conferences, Trade Shows, and Other Events

We may collect personal data when we attend or host conferences, trade shows, and other events.

Business Development and Strategic Partnerships

We may collect personal data from individuals and third parties to assess and pursue potential business opportunities.

Job Applications

We may post job openings on our Services. If you respond, we may collect personal data such as your application, CV/resume, cover letter, and any other information you provide to us.

Automatic Collection

We may collect certain information automatically, such as: Internet protocol (IP) address, User settings, MAC address, Cookie identifiers, Mobile carrier, Mobile advertising identifiers and other unique identifiers, Browser or device information, Location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of the Services, such as pages visited before, during, and after using the Services; links clicked; types of content interacted with; frequency and duration of activities; and other information about how you use the Services.

Cookie Policy (and Other Technologies)

We and third parties that provide content, advertising, or other functionality on our Services may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services.

Our uses of these Technologies generally fall into these categories:

• Strictly Necessary / Operationally Necessary: Required for the Services to function, to authenticate users, to detect irregular behavior, prevent fraud, improve security, or enable core functionality.
• Performance / Analytics: Used to assess and improve the performance of our Services and understand how individuals use the Services.
• Functional: Used to remember preferences and enhance functionality (e.g., keeping you signed in).
• Advertising / Targeting: Used to deliver content and ads relevant to your interests on our Services or on third-party digital properties.

Consent for cookies: Where required by applicable law (including in the EEA/UK), we will request your consent before placing non-essential cookies/Technologies on your device, and you can change your preferences at any time via our cookie banner or settings.

Analytics

We may use Technologies and third-party tools to process analytics information. Google Analytics may collect information about your use of the Services. For more information, please review Google’s policies. You may be able to opt out of Google Analytics tracking through tools provided by Google or via our cookie settings (where applicable).

Third-Party Services and Sources

We may obtain personal data about you from other sources, including third-party services and organizations. For example, if you access our Services through a third-party application (such as an app store), a third-party login service, or a social networking site, we may collect personal data made available via your privacy settings on that third party. We may ask you to provide consent to access information from your social media accounts (e.g., LinkedIn) to foster a more meaningful network among Members. We may receive fraud warnings from identity verification providers for use in fraud prevention and risk assessment. Where permitted by applicable laws, we may also engage vendors to conduct background checks in connection with trust and safety, fraud prevention, and risk assessment. We may receive your name, date of birth, address, and background-check results. Depending on the vendor and jurisdiction, the vendor may use relevant databases and reports to return results.

Stripe Identity

We use Stripe for identity document verification. Stripe may collect identity document images, facial images, ID numbers, addresses, advanced fraud signals, and information about the devices that connect to Stripe’s services. Stripe shares this information with us, and Stripe may also use this information to operate and improve the services it provides, including for fraud detection. Where available, you may also choose to allow Stripe to use your data to improve biometric verification technology. You can learn about Stripe and read its privacy policy at Stripe’s website.

Other Members or Applicants

Other Members may provide us with personal data about individuals associated with their use of the Services. For example, a Member may provide personal data about another Member or a non-member included in their home reservation. We may also ask applicants for the name of a Member or other person who recommended the Services.

Referrals and Sharing Features

Our Services may offer tools that allow you to provide personal data about friends, colleagues, or other contacts through referral features, including by sharing an email invitation. Please only share contact information of people with whom you have a trusted relationship and where you have a lawful basis to share such information.

A. Provide Our Services

We use your personal data to evaluate applications, perform our contract with you, and provide the Services, such as: Processing membership applications, including conducting identity verification and, where permitted by applicable law, background checks; Managing your information and accounts; Facilitating reciprocal and non-reciprocal swaps (“bookings”) based on Members’ availability; Providing access to areas, functionalities, and features of the Services; Providing concierge or technical support; Communicating with you about your membership, account, activity, and policy changes; Processing financial information and other payment methods for purchases; Processing job applications; Allowing you to register for events.

B. Administrative Purposes

We use personal data for administrative purposes, such as: Pursuing legitimate interests (e.g., direct marketing where permitted, research and development, network and information security, fraud prevention); Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity; Measuring interest and engagement; Improving, upgrading, and enhancing the Services; Developing new products and services; Ensuring internal quality control and safety; Authenticating and verifying identities, including in response to privacy-rights requests; Debugging and repairing errors; Auditing related to interactions, transactions, and compliance activities; Sharing personal data with third parties as needed to provide the Services; Enforcing agreements and policies; Complying with legal obligations.

C. Marketing and Advertising

We may use personal data to tailor and provide content and advertisements, as permitted by applicable law. Marketing may include email campaigns, text messages, custom audience advertising, and interest-based advertising, including across-device tracking, where permitted and subject to your preferences/consent. If you have questions about our marketing practices, contact us as described in “Contact Us” below.

D. With Your Consent

We may use personal data for other purposes that are clearly disclosed at the time you provide the data, with your consent, or at your direction.

E. Other Purposes

We also use personal data for other purposes requested by you or permitted by applicable law.

De-identified and Aggregated Information: We may create de-identified and/or aggregated information (e.g., generalized location or demographic insights, device-level insights, analytics). This information is not personal data and may be used and disclosed for research, analytics, internal analysis, and other legally permissible purposes.

A. Disclosures to Provide our Services

We may share personal data with the following categories of recipients:

• Members: Accepted Members’ homes may be featured in the app with photos, availability, the Member’s first name, profile picture, job description, approximate geographic location, and home features/amenities. We may also disclose personal data to other Members in other ways. For example, if you are a Guest or a Host, we may share personal data with the Host or Guest (as applicable) to identify bookings, facilitate bookings, resolve disputes, or promote other interactions. Hosts may also collect personal data from you when you are a Guest in a Host’s home. This Privacy Policy does not cover other Members’ processing of your personal data, and we are not responsible for their practices.
• Service Providers: We may share personal data with third-party service providers that help us provide the Services, such as IT support, hosting, payment processing, customer service, ID verification, background checks, analytics, communications tooling, and similar vendors. These providers act as processors where applicable and are subject to contractual obligations.
• Third-Party Services: We may disclose personal data to third-party services (“Third-Party Services”) you choose to connect, share with, or otherwise interact with.
• Business Partners: We may share personal data with business partners to provide a product or service you request, and with partners with whom we jointly offer products or services.
• Affiliates: We may share personal data with our affiliates (entities under common ownership or control), consistent with this Privacy Policy.
• Advertising Partners: We may share personal data with advertising partners. These partners may set Technologies on our Services to collect information about your activity and device (e.g., IP address, cookie IDs, pages visited, location, time of day). They may use this information (and similar information from other services) to deliver personalized advertising. Where required by law, we will do this only with your consent.

B. Disclosures to Protect Us or Others

We may access, preserve, and disclose information associated with you to external parties if we, in good faith, believe disclosure is required or appropriate to: Comply with law enforcement, national security requests, and legal process (e.g., court order or subpoena); Protect your, our, or others’ rights, property, or safety; Enforce policies or contracts; Collect amounts owed to us; Assist with investigations or prosecution of suspected or actual illegal activity.

C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your personal data may be sold or transferred as part of that transaction, as permitted by law and/or contract.

Your Privacy Choices

Your choices depend on applicable law and are described below.

• Email Communications: If you receive an unwanted marketing email from us, you can use the unsubscribe link at the bottom of the email. You will still receive transactional/service emails related to the Services you requested. We may also send non-promotional messages necessary to operate the Services (e.g., policy updates), which you cannot opt out of.
• Text Messages: Where we send SMS, you may opt out by following the instructions in the message or by contacting us.
• Mobile Devices: We may send push notifications through our mobile application. You can opt out via your device settings. With your consent, we may collect precise location data via the app; you can opt out by changing device settings.
• Do Not Track: “Do Not Track” (“DNT”) is a browser preference. We do not respond to DNT signals.
• Cookies and Interest-Based Advertising: You can stop or restrict Technologies via your browser/device settings, and you can manage cookie consent through our cookie banner/settings where applicable. If you block certain cookies, parts of the Services may not function properly. Cookie-based opt-outs may not work in mobile applications. You may opt out of personalized ads on some mobile devices via platform settings. You must separately opt out on each browser and each device.

Your Privacy Rights (GDPR / UK GDPR)

If you are in the EEA, UK, or Switzerland, you have the right to: Access; Rectification; Erasure; Restriction; Data Portability; Object; Withdraw Consent. To exercise these rights, contact us as set forth in “Contact Us” below. We will respond in accordance with applicable law (generally within one month, subject to extensions where permitted).

Identity Verification for Rights Requests: We may need to verify your identity before responding to a request (e.g., confirming access to the email address on file), to protect your personal data.

Stripe Identity Retention: We use Stripe for identity verification. Stripe may retain data provided as part of verification. Where applicable, you may be able to request deletion or revoke consent through Stripe’s support channels and/or via our assistance, depending on your relationship with Stripe and the applicable process.